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Shipping & Returns

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Shipping & Returns

SHIPPING & TRANSIT TIME

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

TRANSIT TIME

Republic of Ireland (ROI) : (Order paid via Bank Transfer (or) Bank Deposit)

Standard Shipping : 4 - 5 Working Days
Express Shipping : 2 - 3 Working Days
Free Shipping : 4 - 5 Working Days

For Televisions & over 15KG items please allow 6 to 8 working days on standard
delivery & free delivery.

Northern Ireland : 4 – 5 Working Days
UK : 4 – 5 Working Days
Rest of the World : 4 – 10 Working Days

 

Republic of Ireland (ROI) : (Order paid using Credit Card (or) Debit Card)

Standard Shipping : 6 - 8 Working Days
Express Shipping : 4 - 6 Working Days
Free Shipping : 6 - 8 Working Days

For Televisions & over 15KG items please allow 6 to 8 working days on standard
delivery & free delivery.

Northern Ireland :  6 – 8 Working Days
UK :  6 – 8 Working Days
Rest of the World :  6 – 14 Working Days


 

Standard Shipping & Free Shipping (Explained)

Standard Shipping (Bank Transfer / Deposit)
*Please contact us after placing your order for further instructions.

Order Status

Fulfilment

Processing

Preparation

Shipping

Total Days required

Time Required

Same Day

Same Day

Same Day

3 to 4 Days

4 to 5 Working Days

 

Standard Shipping (Card Payment)

Order Status

Fulfilment

Processing

Preparation

Shipping

Total Days required

Time Required

Same Day

2 Days

1 Day

3 to 4 Days

6 to 8 Working Days

 

Note: Saturday & Sunday deliveries are not available.
         Orders placed after 11:00pm and at the weekends and bank holidays are processed the next working day.


Express Shipping (Explained)
 


Express Shipping (Bank Transfer / Deposit)
*Please contact us after placing your order for further instructions.

Order Status

Fulfilment

Processing

Preparation

Shipping

Total Days required

Time Required

N/A

Same Day

Same Day

1 to 2 Days

2 to 3 Working Days

 

Express Shipping (Card Payment)

Order Status

Fulfilment

Processing

Preparation

Shipping

Total Days required

Time Required

Same Day

2 Days

1 Day

1 to 2 Days

4 to 6 Working Days

Note: Saturday & Sunday deliveries are not available.
         Orders placed after 11:00pm and at the weekends and bank holidays are processed the next working day.

 

 

Shipping / Delivery time based on product categories.

Product Category

Shipping Class

Payment Method

Delivery Time

Televisions

Standard Shipping

Credit / Debit Cards

9 to 11 Working Days

 

Express Shipping

Credit / Debit Cards

N/A

 

Standard Shipping

Bank Deposit / Transfer

7 to 8 working Days

 

Express Shipping

Bank Deposit / Transfer

N/A

Laptop Chargers, Batteries, Parts, iPhone Parts, Ubiquity products, PC Tools

Fixed Shipping

Credit / Debit Cards

4 to 5 Working Days

 

Fixed Shipping

Bank Deposit / Transfers

2 to 4 Working Days

CPICT Products : Monitors, Projectors, Printers, Scanners, Laptops

Fixed Shipping

Credit / Debit Cards

4 to 5 Working Days

 

Fixed Shipping

Bank Deposit / Transfer

2 to 4 Working Days

All other Product Categories Standard Shipping Credit / Debit Cards 6 to 8 Working Days
  Express Shipping Credit / Debit Cards 4 to 6 Working Days
  Standard Shipping Bank Deposit / Transfer 4 to 5 Working Days
  Express Shipping Bank Deposit / Transfer 2 to 3 Working Days

 

 

Attention: If you have not received your ordered product within the above mentioned shipping period please contact us immediately on our Customer service number: 014378823. or drop us an email at contact@computerpartsireland.com

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Shipment Tracking Information

Standard & Free Shipping:
All our standard and free shipping are handled by AnPost, UPS, FastWay, Johnston Logistics & NightLine, not all orders with standard or free shipment are issued with Trackable information. If a Tracking code is applicable the customer will be notified with a Trackable code within 24 hours from the order status being changed to 'shipped'.

Express Shipping:
All our Express Shipping are handled by AnPost, UPS, FastWay, NightLine, all orders with express shipping are issued with Trackable information. The customer will be notified with a Trackable code within 24 hours from the order status being changed to 'shipped'.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us at sales@computerpartsireland.com

Risk of Loss
All shipments, title to products and risk of loss or damage during shipment passes from Computerpartsireland.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Computerpartsireland.com retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Export Regulations
If this transaction involves an export under the Irish export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from ROI by computerpartsireland.com T/A: Riverview Sales Ltd were exported in accordance with such regulations. Diversion, use, export or re-export contrary to Irish law is prohibited.

 

Returns

Every product you buy from Computerpartsireland.com is backed first by the product manufacturer's warranty.

We simply cannot take back items that were wrongly selected by the customer, we have online technical support on our website from 10:00am to 6:00pm Monday to Friday, and a dedicated technical team to assist, should you require assistance in selecting the correct products you require.

Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge.

Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded.

In no circumstances will you be refunded your cost of delivering the returned goods to us.

Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund and you will be responsible for charges incurred for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.

Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale.

 

Returning Products
   
 

Free Collection / Delivery

Computer Parts Ireland offers free collection and delivery for certain products ( which includes Televisions, Cameras, Computer components, Data Storage devices, Printers and Servers ) if reported within the first three working days of receiving the product. All requests must be notified before 5pm the third working day. All other returns will have to be returned to Computer Parts Ireland at customer’s own expenses.

All returns have to be delivered by post or courier services, in no circumstances CPI will accept drop or collection of products at our local offices.

Faulty Product Support

Some manufactures require that the customer contact them directly regarding their faulty product and not the retailer. In such cases please contact Computer Parts Ireland for manufacturer’s details. If you are having difficulties dealing with the manufacturer directly, we will be happy to assist you. For any specific support related queries we would advise you to contact the manufactures for technical support. At Computer Parts Ireland we have our own dedicated support team to assist you to resolve an issue if required.

Returns Process

All returns require a Return Authorisation Number (RAN) to be issued prior to being returned.

All Return Authorisation Numbers are issued by Computer Parts Ireland’s returns division. You will have to contact our customer service by email or by phone to raise a return request.

After the returns request is approved an RAN will be issued. An email confirmation will be sent to you with the return instructions.

If the product is delivered faulty, wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, an RAN will be issued in 24 to 48 hours.

If the product is delivered damaged, you have the rights to refuse the product delivery, in such cases you will have to notify CPI the same day. A new replacement product will be shipped back to you upon receiving the damaged product from the courier company.

If the product is delivered damaged and you accepted the delivery, you will still be entitled for a replacement or a full refund. In such cases an investigation will be carried out by our transport department in conjunction with the courier company before RNA is issued. Such investigations can take up to 10 days to complete. On completion of the investigation an RNA will be issued.

Products must be returned to CPI’s Returns Division or as stated on the returns arrangement.  CPI may authorise courier’s to ship the returned product directly to CPI’s suppliers or authorised repair centre in Ireland, UK or France.

Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. Shipper), regardless of whether they are the subject of a refund or a return. If a product is returned without prior written authorisation from CPI, it will be automatically sent back to the Customer at their expense.

A replacement product or  a  full refund will be issued after the product  goes through our initial inspection, products missing the original packaging will have to go through additional inspection process which can take up to two to four working days. A full refund will be issued in 24 to 48 hours after the inspection process is complete.

Please allow 7 to 10 working days from the date of collection/shipping to receive a replacement product or a full refund.

Refunds

In cases of a refund, the refund will be applied to the credit/debit card/PayPal method that was used to make the transaction within 48hrs of our acceptance of your returned goods. 

 

Warranties & After sale services

All products sold by Computer Parts Ireland come with a 1-year “manufacturer warranty”. Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the Ireland or is represented by a third party is irrelevant.

Defective or faulty products must be returned directly to manufacturers or certified workshops.

Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon.
Returned products will not be accepted at the Computer Parts Ireland’s head office.
Computer Parts Ireland agrees to arrange repairs with its suppliers.
Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon.

If a product generates a fault after 3 days, the products are returned at the customer’s expense.

Product warranties sold by Computer Parts Ireland do not cover:
- replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads,
- incorrect or inappropriate use of products. Please read the user manual supplied with your product carefully,
- malfunction due to accessories such as power cables,
- defects and consequences following repairs by a person non-certified by Computer Parts Ireland,
- defects and consequences due the incorrect use of the product, e.g. commercial purposes,
- defects and consequences due to external causes.

Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.

In all cases, Computer Parts Ireland will not be held responsible if the manufacturer refuses to honour the warranty.
In such a case, the manufacturer will provide a quote for repairs.
Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to Computer Parts Ireland via bank transfer.

Liability limits

No liability will be accepted for loss or damages, direct or indirect, whatever the cause.
In no case will the Customer, for any reason, withhold funds from an invoice for an incomplete delivery or for defective goods.




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